Refund Policy
You are buying a digital PDF checklist on kitchensuppressiondue.com (one-time $19, annual reminder plan $39/year, or lifetime reminder plan $299, plus multi-location plans listed on our pricing page).
If you have not downloaded the PDF file and we have not sent you a checklist or reminder email, email support@kitchensuppressiondue.com within 7 days of payment. We refund the full amount to the original payment method. Banks often take 5 to 10 business days to post it.
After the file is downloaded or the first checklist or reminder email is sent, that charge is final.
The $39 yearly plan can be canceled any time in your account or by emailing support@kitchensuppressiondue.com. Cancellation stops the next renewal charge and future reminder emails. It does not refund a billing period in which we already emailed the checklist or a reminder.
The $299 lifetime plan is one charge for reminders and checklist updates on this website only, for the single date you entered. After we send the checklist or a reminder, the sale is final. You can still stop future emails. Stopping emails does not refund the $299. If we stop operating this website, we email you the last checklist you were entitled to. We do not refund unused future years.
The $149 yearly multi-location plan covers up to 5 dates on this website and can be canceled any time before the next renewal. The $999 plan covers up to 5 dates on this website. Dates above that limit are not added automatically. This lifetime plan is one charge. The same final-sale rule applies after the first checklist or reminder email.
Same-day plan upgrades pay only the price difference and follow the same final-sale rule once the upgraded entitlement or checklist is delivered.
We do not collect government fees or contractor bills, so we also do not refund government fees or contractor bills. We do not pay any penalty that an agency charges you.
Related guidance
Kitchen fire suppression inspection guide
Read the source-linked explanation of the six-month service.
How the PDF checklist works
See the delivery, account access, and reminder process step by step.
Digital checklist pricing plans
Review the one-time, annual, lifetime, and multi-location options.
Kitchen suppression inspection FAQ
Find answers about scope, delivery, privacy, plans, and cancellation.
Terms of service for digital orders
Review the license, payment, and user-responsibility terms.
Privacy policy and data handling
Review how order, account, cookie, and payment data are handled.
Contact Kitchen Suppression Due support
Use the email support address for order, account, reminder, and refund questions.
Non-affiliation and scope disclaimer
Confirm what this site does not do, including inspections and contractor referrals.
About the independent publisher
Read the editorial method and the limits of this publishing role.
The order is digital
The product is a digital PDF checklist and, on selected plans, scheduled email reminders. It is not physical goods and it is not an inspection appointment. A refund question therefore depends on whether the file or the first scheduled message was delivered and used.
Read the plan name and billing interval before checkout. The one-time plans do not renew. The annual plans renew until canceled. The lifetime plans are one-time charges, but the digital entitlement and the final-file remedy are limited as described below.
Before the first delivery
If you have not downloaded the PDF and the site has not sent the checklist or a reminder email, write to support within seven days of payment. Include the order email, payment date, and order number if available. If the order is eligible, the site refunds the full amount to the original payment method.
A processor or bank can take several business days to post a refund. The site can provide the refund record, but it cannot control the bank's posting time. Do not create a second payment while a refund question is open; that can make the records harder to reconcile.
After the first delivery
Once the file is downloaded or the first checklist or reminder email is sent, the delivered digital product is treated as used. At that point, the charge is final except where a cancellation or other rule on this page applies. A buyer should review the sample description and plan details before paying.
A delivery problem is different from a request to return a used digital item. If the email was sent but you cannot open the file, contact support with the error. The site can help with a resend or account access without treating the message as a technical inspection.
Annual renewal cancellation
The annual personal and multi-location plans can be canceled through the available account or support process. Cancellation stops the next renewal charge and future reminders after it is processed. It does not retroactively refund a period in which a checklist or reminder was delivered.
A canceled account can still need access to an earlier receipt or PDF. Keep the downloaded file and ask support if the account no longer shows the order. The exact access period can depend on the retention rules on the privacy page.
Lifetime plan rules
The lifetime plans are a one-time charge for the website entitlement described on the pricing page. The entitlement is for the date or locations entered, not for an unlimited number of future locations or a third-party inspection. The service does not become an official record of compliance.
After a checklist or reminder email has been sent, the sale is final and unused future years are not refunded. You can still stop future emails. If the site stops operating, the final-file remedy on this page applies rather than a promise of an indefinite external service.
Multi-location limits
The multi-location annual plan covers up to five dates and can be canceled before the next renewal. The lifetime version covers the same stated number of dates. The account does not silently add a sixth location or charge an automatic upgrade.
If a business needs to reorganize its locations, update the labels and dates in the account first. A refund or cancellation request should identify the affected order rather than reopening the same schedule under a different email. This keeps the buyer's records and the site's delivery records aligned.
Same-day upgrades
A same-day upgrade pays only the difference shown by the service for the qualifying paid order. The upgrade follows the same final-sale rule after the upgraded entitlement or checklist is delivered. The option is limited to the same UTC calendar day and is not offered indefinitely.
If the account displays an incorrect upgrade path, stop before paying and contact support. The server should verify the parent order and amount, and the support record should identify the original order and the intended plan. A client-provided price is not accepted as the price.
External costs are never included
Government fees, inspection bills, cleaning bills, portable extinguisher service, repairs, and contractor charges are not part of this site's price. The site does not collect them, so it cannot refund them. A restaurant must handle those charges with the party that billed them.
If you believe you paid a duplicate site charge, send the order emails, payment dates, and processor references to support. Do not send a full card number. If a consumer-protection or card-network process applies to a disputed charge, the processor and the buyer's bank will provide the applicable steps.